Thank you for choosing 3DActive! All 3DActive products come with a 2-year warranty as standard and are covered against any manufacturing or material defects. Please note that only products bought from 3DActive are covered, products bought from unauthorized resellers are not covered.
If your product covered by this warranty fails due to a manufacturing defect then we will replace it. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by improper care or negligence.
QUESTIONS ABOUT YOUR WARRANTY?
All 3DActive products bought from one of our official stores come with an 2-year warranty as standard. 3DActive products bought from 3rd Party and unauthorized resellers are not covered.
3DActive products will not be covered under warranty under the following circumstances:
*Products without sufficient proof of purchase.
*Lost or stolen products.
*Items that have expired their warranty period.
*Non quality-related issues (after 30 days of purchase).
*Repairs through third parties.
*Damage from misuse of products (including, but not limited to: drops/falls, extreme temperatures, water, operating devices improperly)
*Any products that have been altered or tampered with in any way
*Purchases from unauthorized resellers.
Please contact our support team and quote your Order ID number so we can guide you through what to do.
Please provide us with your name, email address and the date which you purchased your item to help us find your order.